Shipping & Returns

 

Next working Day delivery £10 to the UK mainland. (Any time) This will be added automatically to any web order. (all orders must be before 3.30 for next working day delivery)

However if you require exact time deliveries then please call us now, and we will be able take your order, process it and dispatch to meet your requirements. (All orders must be before 3.30pm to facilitate exact time delivery)

  • Next working day standard: £10.00
  • Next working day pre 12pm: £15.00
  • Next working day pre 10.30am: £25
  • Saturday Delivery: £35

98% of orders placed on a working day before 3.30 PM for items in stock are dispatched from our warehouse on the same day. Orders placed after 3.30 PM will be processed and despatched on the next working day.

Orders placed at the weekend will be processed on Monday. (Excluding bank holidays)

We only accept orders for delivery addresses in the UK. Premium next day deliveries (before 9am, 10am or midday and Saturday deliveries) are available at extra cost. Please note that premium deliveries can be delivered as early as 7am.

Deliveries to the Isle of Wight, Southern Ireland, Northern Ireland, Isle of Man, Scottish Highlands & Islands and the Channel Islands are available at extra cost, Please call sales on 0800 197 1880 or email sales@1strate.co.uk

Deliveries outside the UK. Please call sales on 01323 449 096 or email sales@1strate.co.uk

To ensure your order is processed as quickly as possible please make sure that your billing address matches the credit/debit card holder's address A credit check may be carried out to prevent fraudulent transactions.

Returns Procedure

All of our products can be returned if ordered in error. You are entitled to cancel your order at anytime within 5 days of receiving your goods. The cancellation period ends on the expiry of the period of 5 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. A 15% re stocking fee applies on any unopened items, if the item has been opened the re stocking fee is 35%

Returning an item, cancelled orders and no longer required goods.

Where an item is to be returned for refund due to no longer being required and within the 5 working days (starting the day after delivery), then the customer must meet all return transport costs.

Adequate packaging must be made and we recommend that the delivery is insured for the full value of the goods as in the event that the items are received in a damaged condition, no refund will be made and any warranty supplied by ourselves will become void.

You should also ensure that you use an insured carrier to deliver the goods unless 1st Rate Comms Ltd has agreed an alternative. The carrier must also obtain a signature for any deliveries as no claim can be made against us for missing items without specific proof to show we have received it.

Faulty goods within 28 days.

If you purchase an item from 1st Rate Comms Ltd and it does not work upon arrival or becomes faulty within 28 days of receipt, you are legally entitled to a full refund or replacement but you must report it to 1st Rate Comms Ltd within 28 days of receipt.

You should contact 1st Rate Comms Ltd to arrange the return of the item and then ensure you include all packaging, manuals, accessories etc. In the case of returning the item for a full refund, you must also return any free gifts at time of purchase. We will ask that you contact the manufacturers help line directly in order to confirm there is a physical fault as it is often the case that some faults are actually configuration or compatibility issues.

This in no way affects your statutory rights and is simply something we may ask our customers to perform in order to speed up the DOA process and to ensure that you do not become liable for the costs of returning a non-faulty item. If the item is not found to have a fault upon our inspection, we will charge an inspection fee of 15% of the items value and all delivery charges incurred by us in returning the item to you, which must be paid before the goods can be released.

Proof of posting is not a receipt.

Returning an item damaged in transit.

You must notify 1st Rate Comms Ltd of any items damaged in transit within 1 day of delivery. Claims for transit damage cannot be accepted after this period. Please contact us to request a returns number explaining the problem and the nature of the damage. We will then arrange to refund or replace as you wish. Please ensure that when the item is delivered, if there is visible damage to the packaging, you sign the delivery note accordingly. It is always better to sign as received damaged/opened with a brief explanation than to write unchecked. In an ideal instance, where signs of transit damage are showing on the packaging you should inspect the goods before signing the drivers manifest and if damage is present on the products, you can then refuse delivery saving yourself the time of going through the returns procedure.

All returns

For a full refund to be made, all returned items must be in a original packaging and in good condition. For example an item being returned as not required should still be with its original packaging. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.

All refunds will be made no later than 28 days after the first notification of the cancellation of the order or for returns within 10 days of receipt of the returned items providing all terms have been met.

Warranty Items All items not accepted above and supplied by ourselves include a 12-month return to base warranty providing that the following terms are met:-

  1. The item is only used in the manner it is designed to be used.
  2. No signs of misuse are present.
  3. For all hardware items, no external casings or covers have been removed.
  4. All requirements for use detailed in any literature supplied are complied with.

Any breaches of the above terms will cause immediate cessation of all warranty rights. Your statutory rights are in no way affected by any of the above Terms & Conditions. E&OE.

By Post to:
Complaints Department
1st Rate Comms Ltd
Hawkswood Business Centre
12 Hawkswood Drive
Hailsham
East Sussex
BN27 1UR

These terms and conditions are subject to change at any time without prior notice.