We accept Credit Card, Debit Card, Online bank transfer (BACS), CHAPS and cheques. We accept, most major cerdit and debit cards The goods will not be delivered until the customer's funds that have been paid to 1st Rate Comms Ltd have cleared in full.

Order Notes

Please note that all transactions will be carried out in GPD (sterling). Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, 1st Rate Comms Ltd reserves the right to decline orders for bulk or high value purchases.


Your order will be sent to you in line with the delivery option chosen during the checkout process - Otherwise it will be 3 working days. International orders please call sales. Credit Card Security At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee

All of our products can be returned if ordered in error. You are entitled to cancel your order at anytime within 5 days of receiving your goods. The cancellation period ends on the expiry of the period of 5 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. A 15% re stocking fee applies on any unopened items, if the item has been opened the re stocking fee is 35%

Contacting us

Please contact us at the details below: Postal Address: 1st Rate Comms Ltd Hawkswood Business Center 12 Hawkswood Drive Hailsham East Sussex BN27 1UR Phone: 0800 197 1880 Fax:0845 263 7258 Email: Web:

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm 1st Rate Communications or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it. Web Site Terms of Use All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. 1st Rate Communications owns the copyright in all materials on this site.


All contents and information on this site including without limitation text, graphic and images, is the property of 1st Rate Communications or the property of their respective owners and is protected by United Kingdom copyright laws.


All trademarks that appear on this site are the property of their respective owners.